Too much friction in recurring payments
Expired cards, declines and poorly tailored retries can interrupt policy continuity.
Tanui Consulting · Insurance industry
Payments and operations that move you forward.
In insurance, payment is part of the purchase and every renewal. Tanui helps reduce collection costs, improve recurring payment performance and address involuntary churn across processes, providers and the digital experience.
Discover our approach ↘What’s changing
Payment challenges that affect the business.
Symptoms vary by business. We start by understanding the operation and its impact before defining a path to improvement.
Fragmented sales journeys
Online or in-app checkout does not always reflect the needs of each product, customer or channel.
Limited visibility into collection costs
Fees and performance can be spread across providers, methods and teams.
How we help
From analysis to operational change.
We combine business perspective, architecture and implementation support. Your team retains control of decisions, technology and supplier relationships.
Collection and recurring payment optimisation
We analyse payment methods, acceptance rates, retries and costs to improve collection performance.
Reducing involuntary churn
We design improvements to update credentials, manage failed payments and recover renewals.
Online and in-app conversion
We review the purchase journey to reduce friction and coordinate checkout, risk and operations.
Provider management and renegotiation
We prepare data and options to negotiate terms aligned with volume and business model.
Industry insight · 6 min
Policy continuity also depends on payments
How to bring recurring payments, failed-payment management and the purchase experience together.
Read insight ↗Let’s talk about your industry